Debra Keller-Greene Recognized
For Business Excellence

Baltimore CEO to receive prestigious Top MBE Award
Print Ready Version (Adobe PDF) (Word)

Baltimore, Maryland September 21, 2006 The Governor’s Office of Minority Affairs (GOMA) and the Daily Record announced that Debra Keller-Greene, CEO of Keller Professional Services, Inc. located in Baltimore, Maryland has been named one of Maryland’s Top 100 Minority Business Enterprises for 2006. This program is designed to salute Maryland’s best minority and women business owners and to highlight their achievements.

Keller Professional Services, Inc. provides human resource management and workforce development consulting services. We specialize in solving complex business problems and offer expert management services tailored to meet your business needs. Our clients include local and state government, non-profit organizations, public and commercial businesses, as well as regional businesses of various sizes.

A panel of distinguished judges chose Debra Keller-Greene as an entrepreneur who has demonstrated outstanding achievement in four key areas: business development, client satisfaction, professional affiliations and community outreach.Sharon R. Pinder, Special Secretary, Governor’s Office of Minority Affairs said, “The business owners selected for this award represent the best of the state’s more than 200,000 women and minority owned businesses. Their contributions have had a major impact in maintaining Maryland’s vibrant economy.

”Debra Keller-Greene said “I am truly honored to be recognized as one of Maryland’s Top Minority Business Enterprises.”Debra Keller-Greene will be honored at an awards ceremony at the Inn and Conference Center, at University of Maryland University College, in Adelphi, Maryland, on Friday, October 27, 2006.For more information about Keller Professional Services, Inc. go to their website at www.kellerproservices.com.For more information about the Top 100 MBE awards, please log on to www.TopMBE.comFor more information on the Governor’s Office of Minority Affairs visit www.mdminoritybusiness.com

WWW.TOPMBE.COM

How Satisfied Are Your Customers? by Debra Keller-Greene, CEO

As an aspiring business woman one of the first lessons I received from my mentor was to put service first and let the money follow. Customer satisfaction is critical to business success, and it does not matter if the business is in the private or government sector. It is important to remember everyone is a customer. A taxpayer seeking services from a government agency is as entitled to quality service as the customer who walks into a car dealership. Customer service is simply good business practice.

Customer Service Professionals have a desire to serve since they understand that their behavior and attitude toward a customer will leave either a positive or negative impression – a negative impression is detrimental to business. Customers who receive quality service are likely to return and/or refer others, resulting in increased revenues, products and services.

Every encounter with the customer should be a positive one from the customer representative’s perspective. Many companies make the mistake of offering excellent service during the sale, with little or no service to follow. Quality customer service does not end with the sale, but remains consistent throughout the business relationship.

Key factors in delivering quality customer service:

  • Set goals for service excellence?
  • Develop and maintain effective communications
  • Periodically engage your associates in customer service training
  • Equip associates to handle diverse cultures and difficult customers

In a service driven economy, putting service first is not redundant, but necessary.



KPS Introduces New Partner

Keller Professional Services (KPS) introduced a new partner, David Greene, at its first Board Meeting of 2006. Mr. Greene has extensive experience and knowledge in the fields of Human Resources and Workforce Development. His business acumen and influence is already reaping big dividends for KPS.

“We expect Greene's expertise to further develop KPS and increase its value to the business community by streamlining company ' s services” says the company CEO Debra Keller-Greene. Mr. Greene feels that shifting the company ' s focus to Human Resource Consulting will increase the company's market share.

Greene is also committed to increasing growth and developing strategies that will allow KPS to expand its reach in Baltimore ' s growing Latino community. KPS is already benefiting from Greene ' s keen business sense and vision through a strategic partnership with Next Day Staffing, a Latino Maryland based staffing firm. A major focus of this partnership is assisting Next Day Staffing with developing its bilingual workforce that includes an administrative staffing component. KPS is forecasting an increased market presence in 2006 with the addition of Mr. Greene as partner.

David Greene brings over twenty years experience in Competency based training methodology, extensive knowledge of human resource processes and best practices in multiple industries. He has serviced fortune 500 corporations and top firms in the big six environment. He received a B. S. degree from Frostburg University in additional to world class competitive training from the Boeing Company and Andersen Consulting.

Email: dgreene@kellerproservices.com